Legal notice
Representative Director: Katsuya Sakamoto
Address: Soleil Co., Ltd., 1-4-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan
Phone Number: 03-6275-1507
Email Address: info@onereally.com
Necessary Fees Excluding Product Price: Shipping Fees
Payment Methods and Payment Timing: You can use credit card, Shop Pay, Apple Pay, and Google Pay.
Delivery Timeline: Orders are typically shipped within 1 to 5 business days of purchase.
Please note that backordered items may take 1 to 2 weeks to deliver.
Even after your order is completed, we may be unable to fulfill your order if we do not have sufficient stock on hand, and we will have to cancel your order. We ask for your understanding and cooperation.
While orders typically ship within 1 to 5 business days of the order date, deliveries may be delayed in the following cases:
When the items you ordered are backordered or available for pre-order
When there are errors or omissions in your order details or registered information
Delays caused by traffic conditions during delivery, delivery-related issues, or other unforeseen problems
When warehouse closure dates such as weekends, national holidays, year-end/New Year's holidays, and Obon holidays fall during the shipping process
Once your order has been shipped, we will send a shipping completion email to the registered email address you provided.
Delivery Method: Shipping
Returns, Defective Items, and Cancellations:
We sincerely apologize, but we do not accept cancellations or changes to your order. We also cannot accept returns or exchanges for customer convenience, such as if the item color does not match your expectations or if you do not like how the product feels to use.