よくあるご質問
FAQ
By when should I contact you about the suspension of regular courses?
Yes, up to 15 days before the next scheduled delivery date, you can change your subscription from My Page > Check Regular Course > Regular Course > Pause . * You will receive an email from SHOP Pay, but you can use regular purchases without registering.
Can I skip the regular course delivery?
Yes, at least 15 days before the next scheduled delivery date, please change from My Page > Check Regular Course > Regular Course > Skip next order . If 15 days have passed, the next order will be skipped.
Can I cancel a regular course?
Yes, at least 15 days before the next scheduled delivery date, please contact us by going to My Page > Confirm Regular Course > Regular Course > Cancel and contact us. If 15 days have passed, the next order will be canceled. *If you do not send the e-mail, the cancellation process will be incomplete and the regular course may be continued. note that.
Do the product prices include tax?
Yes, all products are displayed with tax included. By March 31, 2021, the Consumer Affairs Agency has made it obligatory to display the total amount.
If I use a credit card when purchasing from overseas, how will the charges be settled?
Please note that the conversion rate for overseas usage is not the rate for local usage. *For the exchange rate (yen), the settlement exchange rate for each international brand (credit card) will be applied.
What payment methods do you accept?
You can use credit card, Shop pay, Apple Pay, google pay, PayPal.
I want to know about resale
We prohibit the resale and transfer of purchased products. We do not guarantee the quality, safety, expiration date, etc. of resold or transferred products. Products that are resold may cause health hazards depending on the storage conditions. Please note that if the product is resold or transferred, we will not be responsible for quality assurance, quality control, safety control, or transaction safety. In addition, we will claim compensation for damages such as health poison damage and reputational damage caused by resold products.
How much is the shipping cost?
Nekoposu is post-mailing. We will send the parcel to the address specified by the customer, and post it in a mailbox or parcel delivery box where you live.
If you wish, please select Nekoposu at the time of purchase. If you select Nekoposu at the time of purchase, shipping will be free.
Shipping fee is free for orders over 5,500 yen (tax included).
In the case of less than 5,500 yen (tax included), a separate shipping fee of 520 yen (tax included) will be charged per delivery.
*Hokkaido, Okinawa, and remote islands are 1,100 yen (tax included).
*Please note that items with different order numbers cannot be shipped together.
In the case of overseas shipment, the shipping fee may change depending on the country, so please contact us in advance.
In the case of less than 5,500 yen (tax included), a separate shipping fee of 520 yen (tax included) will be charged per delivery.
*Hokkaido, Okinawa, and remote islands are 1,100 yen (tax included).
*Please note that items with different order numbers cannot be shipped together.
In the case of overseas shipment, the shipping fee may change depending on the country, so please contact us in advance.
Please tell me about the delivery date of the product
Orders are usually shipped within 1-5 business days.
Please note that back-ordered items may take 1-2 weeks to be delivered.
Even after the order is completed, we may not be able to prepare the number of items ordered, and we may cancel the order. Thank you for your understanding.
Basically, it will be shipped within 1 to 5 business days from the order date, but the delivery may be delayed in the following cases.
If the ordered product is on backorder or pre-order In the event of a holiday, we will send a shipping completion email to your registered email address once the shipment is complete.
Please note that back-ordered items may take 1-2 weeks to be delivered.
Even after the order is completed, we may not be able to prepare the number of items ordered, and we may cancel the order. Thank you for your understanding.
Basically, it will be shipped within 1 to 5 business days from the order date, but the delivery may be delayed in the following cases.
If the ordered product is on backorder or pre-order In the event of a holiday, we will send a shipping completion email to your registered email address once the shipment is complete.
I would like to cancel, but when can I receive the cancellation?
We regret to inform you that we do not accept cancellations or changes to your order. We cannot accept returns or exchanges due to customer's preferences, such as the color is different from the image, or the feeling of use is not to your liking.
Can I cancel/return/exchange an order after placing an order?
We regret to inform you that we do not accept cancellations or changes to your order. We cannot accept returns or exchanges due to customer's preferences, such as the color is different from the image, or the feeling of use is not to your liking.
What should I do if a web page does not display correctly?
1) Refresh your browser
If you are using a PC, please update your browser by pressing the refresh button on your browser or the F5 key on your keyboard, or by swiping (*) if you are using a tablet.
* The update operation differs depending on the tablet you are using.
2) Delete cookies and cache
Please try deleting cookies and cache as it may be affected by your browser.
[When using Google Chrome]
Please refer to the help page of Google Chrome.
[When using Internet Explorer]
1. 1. Select [Internet Options] > [General] > [Browsing history] to delete. Check [Temporary Internet Files] and click [Delete]
Depending on the version of the browser, there may be an item "Preserve Favorites Website Data" in [Delete Browsing History]. If there is an item, uncheck it and delete [Temporary Internet Files].
[When using Safari]
For Mac, command + R
Ctrl+R for Windows
If the process still cannot be executed, click "Empty Cache" in the Development menu of the menu bar.
In addition, if the development menu is not displayed, please turn on the check box of "Show development menu" at the bottom of the Preferences menu Preferences screen "Details".
3) Change your browser
You may be able to solve the problem by changing your browser.
If you are using a PC, please update your browser by pressing the refresh button on your browser or the F5 key on your keyboard, or by swiping (*) if you are using a tablet.
* The update operation differs depending on the tablet you are using.
2) Delete cookies and cache
Please try deleting cookies and cache as it may be affected by your browser.
[When using Google Chrome]
Please refer to the help page of Google Chrome.
[When using Internet Explorer]
1. 1. Select [Internet Options] > [General] > [Browsing history] to delete. Check [Temporary Internet Files] and click [Delete]
Depending on the version of the browser, there may be an item "Preserve Favorites Website Data" in [Delete Browsing History]. If there is an item, uncheck it and delete [Temporary Internet Files].
[When using Safari]
For Mac, command + R
Ctrl+R for Windows
If the process still cannot be executed, click "Empty Cache" in the Development menu of the menu bar.
In addition, if the development menu is not displayed, please turn on the check box of "Show development menu" at the bottom of the Preferences menu Preferences screen "Details".
3) Change your browser
You may be able to solve the problem by changing your browser.
Affordable and convenient!
Regular course information
Not only can you purchase one Really items that you use every day at a great price,
This is a convenient service that saves you the trouble of ordering every time, and you won't forget to buy it for a long time.
SPECIAL
regular course benefits
ever since the first time
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10% off!
You can purchase from the day with a 10% discount
Reasons why regular courses are useful
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POINT.1
Choose your delivery cycle
You can choose your favorite cycle from 1 month or 2 months delivery interval.
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POINT.2
Save time when ordering
Since the product will be delivered on the specified date every time, you can save the trouble of placing an order and prevent forgetting to buy. It can be used continuously without running out of cosmetics.
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POINT.3
You can change or cancel the delivery date
You can change the next delivery date or pause the next delivery, such as when there are extra products. You can change it from My Page up to 15 days before the delivery date.