Frequently Asked Questions
Frequently Asked Questions
By when should I notify you to pause the regular subscription course?
Until 15 days before the next scheduled delivery date,
My Page>Check Subscription Course>Subscription Course>PauseYou can change it from.
*You will receive an email from SHOP Pay, but
You can use the subscription service without registering.
Can I skip a delivery in the subscription course?
Yes, by 15 days before the next scheduled delivery date,
My Page>Check Subscription Course>Subscription Course>Skip Next Order
Please change from.
If 15 days have passed, the next order after the following one will be skipped.
Can I cancel the subscription plan?
Until 15 days before the next scheduled delivery date,
My Page>Check Subscription Course>Subscription Course>Cancel
Please make the change and contact our company.
If 15 days have passed, the order will be canceled starting from the next order after that.
* If you do not send an email, the cancellation process will remain incomplete,
There is a possibility that the subscription course will continue. Please understand.
Subscription purchases are calculated on a 30-day cycle.
1 month (every 30 days)
2 months (every 60 days)
3 months (every 90 days)
*During the subscription course contract,
If the credit card registered by the customer has expired,
There is a possibility that your subscribed regular course will be automatically canceled.
Please complete the procedure before the expiration date.
Thank you in advance.
Are the prices tax-inclusive?
All products are displayed with tax included in the price.
By March 31, 2021, the Consumer Affairs Agency mandated the use of total price display.
If you use a credit card when purchasing from overseas,
How is the payment processed?
The conversion rate used when you make a purchase overseas is,
Please note that this is not the rate used at the local site.
*The exchange rate (yen) is based on each international brand (credit card)
The payment exchange rate will be applied.
What payment methods are available?
Currently,
Credit Card・Shop Pay・Apple
Pay, Google Pay, and PayPal are available.
I want to know about reselling.
Resale or transfer of purchased products is strictly prohibited by our company.
The quality, safety, and expiration date of products that have been resold or transferred are not guaranteed,
Not guaranteed.
Products that are being resold,
There is a possibility of health hazards depending on the storage conditions.
If resold or transferred,
We ensure quality assurance, quality control, safety management, and transaction security
We do not take any responsibility for it.Please be careful.
Also, regarding damages such as health poisoning caused by resold products and damages from reputational harm,
We will file a claim for compensation.
How much is the shipping fee?
Japan Post Yu-Packet is delivered to your mailbox. We will ship the package to the address specified by the customer and deliver it to your mailbox.
Customers who wish to use Yu-Packet, please select it when purchasing. If you select Yu-Packet at the time of purchase, shipping will be free.
* Please note that delivery may take 5 to 7 days.
* Please note that additional shipping charges may apply for Hokkaido, Okinawa, and remote islands.
* Please note that items with different order numbers cannot be shipped together.
For international shipping, shipping fees may vary depending on the country, so please contact us in advance.
* Please note that additional shipping charges may apply for Hokkaido, Okinawa, and remote islands.
* Please note that items with different order numbers cannot be shipped together.
For international shipping, shipping fees may vary depending on the country, so please contact us in advance.
Please tell me about the delivery time of the product.
Usually, orders are shipped within 1 to 5 business days.
For backordered items, delivery will take
For backordered items, delivery will take
It may take 1 to 2 weeks. Please understand in advance.
Even after the order is completed, we may not be able to prepare the product in the quantity ordered,
Even after the order is completed, we may not be able to prepare the product in the quantity ordered,
Your order may be canceled.
We kindly ask for your understanding and cooperation.
Basically, orders will be shipped within 1 to 5 business days from the order date, but
Basically, orders will be shipped within 1 to 5 business days from the order date, but
Delivery may be delayed in the following cases.
When the ordered product is a special order or pre-order
If there are any errors in your order details or registration information
Delays due to traffic conditions during delivery or troubles occurring during delivery
In cases where warehouse holidays such as weekends, public holidays, year-end and New Year holidays, and Obon are included
After shipping is completed,
When the ordered product is a special order or pre-order
If there are any errors in your order details or registration information
Delays due to traffic conditions during delivery or troubles occurring during delivery
In cases where warehouse holidays such as weekends, public holidays, year-end and New Year holidays, and Obon are included
After shipping is completed,
A shipping confirmation email will be sent to your registered email address.
I would like to cancel.
Until what point in time can cancellations be accepted?
We sincerely apologize, but we do not accept cancellations or changes to your order. We also cannot accept returns or exchanges due to customer preferences, such as the color being different from what you imagined or the feel not being to your liking.
Can I cancel, return, or exchange after placing an order?
We sincerely apologize, but we do not accept cancellations or changes to your order. We also cannot accept returns or exchanges due to customer preferences, such as the color being different from the image or the feel not being to your liking.
If the web page does not display correctly
What should I do?
1) Refresh the browser
For PCs, please refresh the browser using the refresh button or the F5 key on the keyboard. For tablets, please refresh the browser by swiping, etc. (※).
* The update operation varies depending on the tablet you are using.
2) Delete cookies and cache
It is possible that the browser is affecting this, so please try deleting your cookies and cache.
【If you are using Google Chrome】
Please refer to the Google Chrome help page.
【If you are using Internet Explorer】
1. From [Internet Options], select [Delete] under [Browsing history] in the [General] tab
2. Check [Temporary Internet Files] and click [Delete]
Depending on the browser version, there may be an option called "Preserve Favorites website data" within [Delete Browsing History]. If this option is present, please uncheck it before deleting the [Temporary Internet Files].
【If you are using Safari】
On Mac, command+R
For Windows, Ctrl+R
If the process still cannot be executed, please click "Clear Cache" in the Development menu on the menu bar.
If the development menu is not displayed, please go to the Preferences menu, and at the bottom of the "Advanced" tab in the Preferences screen, check the box for "Show Develop menu."
3) Change the browser
Changing your browser may resolve the issue.
For PCs, please refresh the browser using the refresh button or the F5 key on the keyboard. For tablets, please refresh the browser by swiping, etc. (※).
* The update operation varies depending on the tablet you are using.
2) Delete cookies and cache
It is possible that the browser is affecting this, so please try deleting your cookies and cache.
【If you are using Google Chrome】
Please refer to the Google Chrome help page.
【If you are using Internet Explorer】
1. From [Internet Options], select [Delete] under [Browsing history] in the [General] tab
2. Check [Temporary Internet Files] and click [Delete]
Depending on the browser version, there may be an option called "Preserve Favorites website data" within [Delete Browsing History]. If this option is present, please uncheck it before deleting the [Temporary Internet Files].
【If you are using Safari】
On Mac, command+R
For Windows, Ctrl+R
If the process still cannot be executed, please click "Clear Cache" in the Development menu on the menu bar.
If the development menu is not displayed, please go to the Preferences menu, and at the bottom of the "Advanced" tab in the Preferences screen, check the box for "Show Develop menu."
3) Change the browser
Changing your browser may resolve the issue.
Great value and convenient!
Information on Subscription Plans
This is a convenient service that allows you to purchase one Really items you use every day at a great price, saving you the hassle of ordering each time, preventing you from forgetting to buy, and enabling you to enjoy them for a long time.
SPECIAL
Benefits of the Subscription Plan
Since the first time
-
10% OFF!
Get 10% OFF from that day
Available for purchaseReasons Why the Subscription Plan is Convenient
You can choose the delivery cycle
Choose from delivery intervals of 1 month (every 30 days) or 2 months (every 60 days)
You can choose your preferred cycle.
●POINT.2
Saves you the hassle of ordering
The product arrives on the specified date every time, so
You can save the hassle of placing orders and prevent forgetting to buy. You can continue using cosmetics without running out.
●POINT.3
You can change or pause the delivery date
You can change the next delivery date or pause the service when you have leftover products.
You can make changes from your My Page up to 15 days before the delivery date.